Shipping & Delivery
The order processing time is the time from receiving your order to physically dispatching it. After receiving your order, our team will do Q&C checks and tests in order to ensure the product's quality prior to shipment. This can involve detailed in-house checks: e.g. material quality, zippers, seams, embellishments and motifs, interiors, lining, etc. The total processing time varies depending on the complexity, design and size of the specific product or article. It normally takes within 1-3 business days to process your order. However, please note that the processing time can also be affected by the stock status, public holidays, extreme weathers, etc.
The shipment usually takes 3-15 business days(please note: Affected by Covid-19, there will be some delay on the delivery) to arrive. for more details please refer to the table below for various shipping times to international destinations:
1. The shipping time listed in the table above is just ETA(Estimated Time of Arrival), and most of our shipped parcels can be delivered within this time frame. However, due to the impact of the CVOID-19, the international flight resources are in shortage recently, as well as the severe epidemic situations in overseas, it may leads to a delay of parcel processing and delivery services in destination countries in different uncertain ways.
2. Please leave sufficient details of your shipping address to ensure smooth delivery, it would be better if your shipping address can accurate to Apt/unit number. Please note that chicnowa is not responsible for unsuccessful deliveries caused by wrong/insufficient/incomplete shipping address, wrong post/zip code, blank mobile column. Non-delivery or extra shipping costs due to personal reasons will not be taken by chicnowa.
3. Please note that shipping to outlying territories or remote areas & islands, Military Addresses(APO/FPO) usually take much longer than normal delivery time.
4. Shipping time might be affected during public holidays or extreme weathers. Because the manufacturers & carriers might limit or stop their operations. Unfortunately this is outside of our control, normal service resumes soon after holiday or extreme weather ends.
If you have any question about the shipping, please contact our customer service: [email protected], we will reply you asap, thank you.